GOOD NEWS TRAVELS FAST (AND SO DO YOUR ORDERS).
SHIPPING AND RETURNS, MADE EASY, JUST HOW IT SHOULD BE.
Shipping
Returns
Returns for change of mind
YOU HAVE 30 DAYS FROM THE DATE YOUR ORDER IS DELIVERED TO
RETURN OR EXCHANGE ITEMS FOR A CHANGE OF MIND.
We know returns haven't always been this seamless, but we've just updated our returns process. Your order now includes a prepaid courier return label, making returns faster, easier, and far less hassle.
Simply fill in the returns form and affix the pre-addressed returns label that came with your order to your return package.
Book your return pick up using the button below.
Item return eligibility:
FULL-PRICE ITEMS: Refund, exchange or online store credit
SALE ITEMS: Refund, exchange or online store credit
Condition of items:
RETURNED ITEMS FOR CHANGE OF MIND MUST BE IN THEIR ORIGINAL, UNWASHED CONDITION. WITH ALL LABELS AND SWING TAGS STILL ATTACHED.
Please note that delivery charges are non-refundable, unless the items are faulty.
Faulty items:
WE STAND BEHIND THE QUALITY OF OUR PRODUCTS AND WILL ALWAYS MEET OUR OBLIGATIONS UNDER THE CONSUMER GUARANTEES ACT.
If your item arrives faulty or doesn't perform as it should, we'll take care of it. Depending on the issue, we'll provide a repair, replacement, refund, or online store credit. If you're unsure whether your item is faulty contact our customer services team customer.services@max.co.nz and we can help.
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